This Privacy Policy describes how PARENTE (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or make a purchase from www.parente.au (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers and website visitors.
Please review this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please refrain from using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other legal or regulatory reasons. Any updates will be posted on our Site with a revised “Last updated” date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from you through different sources, as detailed below. This includes:
- Direct Collection: Information you submit to us directly, such as:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing and shipping addresses, payment confirmation, email, and phone number.
- Account Information: Username, password, and security questions.
- Shopping Data: Products you view, add to your cart, or add to your wishlist.
- Customer Support: Information from communications, such as messages you send us.
- Fingerprint Data: For creating custom fingerprint jewellery, we send customers fingerprint impression kits. We securely collect and store fingerprint impressions only for the purpose of fulfilling orders and personalizing products.
- Storage and Usage: Fingerprint data is used solely to create the custom jewellery piece and is stored securely to prevent unauthorized access. This data is retained only as long as necessary to complete the order, after which it is securely disposed of.
- Cookies and Usage Data: We use cookies and similar technologies to automatically collect certain information about your interaction with our Site. This may include:
- Device Information: Browser type, IP address, and network connection.
- Usage Data: Interaction details, such as pages visited and links clicked.
- Information from Third Parties: We may also obtain information from third parties, such as:
- Payment Processors: Information necessary to complete transactions.
- Analytics and Marketing Providers: Information about how you engage with our Site or marketing communications.
How We Use Your Personal Information
We use the personal information we collect to:
- Provide Services: Process your orders, facilitate shipping and returns, manage your account, and respond to your requests.
- Marketing and Promotions: Send you marketing messages or advertising based on your preferences, and show relevant promotions on our Site and other platforms.
- Security and Fraud Prevention: Detect and prevent unauthorized or illegal activities.
- Communicate with You: For customer support and updates regarding your account or transactions.
Cookies
We use cookies and similar tracking technologies to collect and use data on our Site. Cookies help improve the user experience, provide analytics, and display relevant advertising. You can adjust your browser settings to decline cookies; however, this may affect some Site functionality.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information:
- To Service Providers: Companies who support our Site and Services, including IT, payment processing, and shipping providers.
- To Marketing Partners: For tailored advertising on our Site or other websites.
- To Affiliates and Business Partners: Within our corporate group or in connection with a business transaction.
- To Comply with Laws: If required to respond to legal obligations, subpoenas, or other lawful requests.
User-Generated Content
Content you share in public areas of our Site, such as reviews, is viewable by other users and may be shared further.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before sharing your information.
Children’s Data
Our Services are not intended for children under 13, and we do not knowingly collect their data. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.
For further inquiries about our privacy practices, contact us at privacy@parente.au.